No response after 4 days – Account recovery case #01386850

Help
1

Hello Vercel team,

I am looking for some help regarding an account recovery request.

I have already opened two support cases:

  • Case #01380348

  • Case #01386850

The second case was submitted through Access an existing Vercel account → Lost login method.

I have not received any response from an engineer after 4 days.

I lost access to the Google account that I used to sign in to my Vercel account after resetting my computer following a security incident. I no longer remember the email address associated with that Vercel account.

The account hosts several active production projects, including Shopify applications that I need to maintain and update for my clients.

Proof of ownership:

I can provide any additional verification required.

Could someone from the Vercel team please check the status of my support case or help escalate it?

Thank you very much.