Payment issues while upgrading to V0 premium account

Hello Everyone,

I am trying to upgrade my v0 but my transaction is failing each time. I spoke to my bank and they say that recurring payments are disabled and i need to get a onetime payment link from my merchant.

Can someone please help me on this?

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Hi, @dkskiranshetty-gmail!

Linking a related thread. Are you using an Indian bank card?

Hey @pawlean,

I saw the thread but the users Indian cards didnt go through. I am also facing the same issue. None of my cards including visa/ amex are not working.

Yeah i am using the cards issued in India

Thanks for the extra context, this helps! I’ve shared it internally.

In the meantime, can you use another card by any chance?

Hey @pawlean ,

I tried multiple credit cards[Visa & Amex] issued in india none of them have worked.

Hi @pawlean , I’m facing the same issue. Mistaking the failed transaction for some silly error as it simply did not show in my credits, I accidently clicked on upgrade multiple times. And the amount has been deducted four times

Hi!
I am having this problem.
I am using a VISA card emitted in Mozambique, Tried multiple cards already, and stills

Is there any solution?

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@pawlean, can i be assisted on this matter?

Thank you for your patience! I’ve flagged this again internally.

Still without any answer, and unable to upgrade.
what should i do next? quit v0?

Hey @mardelmjj-2385. Would you be able to share some screenshots of the errors you see? :folded_hands:

That’ll help us find the right info in the logs and give us more info about what’s causing the payment to fail

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@mardelmjj-2385 are you still having trouble with your v0 upgrade?