Hi @dupreezjwork-4289, welcome to the Vercel Community!
Sorry that you’re facing this issue. I’ve escalated and will keep you posted when I hear back.
Hi @dupreezjwork-4289, in our findings there was a transient payment glitch. You can request a refund by opening a support case at vercel.com/help for this.
You can then try to purchase again and it shall work.
Please let me know if you have any other questions 
How long does it take to resolve a case, because I am still waiting and I have submitted a case this morning?
Hi @dupreezjwork-4289, it might take longer as our support team has a queue of billing cases. Did you request a refund in the case? Can you share the case ID?
case id: #821986
I did, but initially the case was opened for buying the pro plan and staying on the hobby plan - and then in the messages I said I need a refund
Should I rather open another case specifically for the refund
Thanks for sharing. My colleague just shared that you can use our self serve refund service from Vercel.com/help by explicitly asking for a refund in the chat with your reason.
This will be much faster.
awesome, I did that and it seems like I will get the refund in 5-10 working days, thanks