Our existing Rack Relic account-recovery request remains unresolved. We can sign in through GitHub, but step-up verification goes to an inaccessible Apple private-relay address. This blocks the secure email update and a required Preview redeployment.

We submitted the recovery form and followed up on the existing private email thread. The Pro support assistant has twice declined to route the issue to a human. The signed-in team's Support Center currently shows no cases, so we cannot verify the recovery request's assignment or status there.

Could a Vercel staff member check the routing of the existing private recovery request and tell us the next secure ownership-verification step? We can provide the existing case references privately through an official channel.

Please keep account details and any ownership evidence private.