Hi Vercel Community team,

We are a Vercel Pro customer seeking help from a human employee with a production managed-runtime security concern related to the October 21 Node.js security advisory.

The support chatbot has repeatedly declined to create a case or offer human review. Our team's Support page shows no case, and the New Case option sends us back to the chatbot. The security email autoresponder directs us to the same support center, so we are currently stuck in a loop.

Could a Vercel staff member help us reach the appropriate human support or runtime/security team and clarify the official escalation route? We understand that an expedited rollout or project-specific ETA may not be available; our immediate request is human guidance and a private channel for reviewing the concern.

We have technical observations and deployment evidence ready to share privately through an approved support channel. To protect our project, we are intentionally not publishing project identifiers, domains, runtime observations, logs, screenshots, or private support-thread links here. We are not reporting a confirmed compromise or outage.

Thank you for helping us get this to the right person.