Our team previously used Vercel Pro to host and manage a web application deployed with a custom domain. We canceled our Pro subscription around December 2024, and the associated team account has since been deleted.
However, we have discovered that at least one of our projects is still live and publicly accessible via its custom domain. Since the team account no longer exists, we have no way to access, manage, or delete the project through the Vercel dashboard — meaning we cannot take it offline ourselves.
Upon further investigation, it appears that Vercel’s Serverless Functions are no longer running — API routes and dynamic server-side logic are not responding. However, pages that were statically generated via SSG (or ISR) are still being served and remain publicly accessible. This suggests that the static assets and cached pages continue to be delivered from Vercel’s CDN/Edge Network even after the subscription was canceled and the team account was deleted.
We have already contacted Vercel support via AI chat, but because we are currently on the Free plan, we are unable to receive detailed assistance. We are reaching out to the community for guidance or to get this escalated.
Current Behavior vs. Expected Behavior
Current behavior:
-
The web application remains publicly accessible via its custom domain, even though the Pro subscription was canceled and the team account has been deleted.
-
Serverless Functions (API routes, dynamic server-side logic) are no longer running.
-
However, statically generated pages (SSG/ISR) are still being served, likely from Vercel’s CDN/Edge Network cache.
-
The project does not appear in our Vercel dashboard, and we have no way to manage or delete it.
Expected behavior:
-
After canceling the subscription and deleting the team account, the associated deployments and custom domain bindings should be deactivated, and the project should no longer be publicly accessible.
-
Alternatively, there should be a way for the original account owner to regain access to orphaned projects in order to delete them.
Steps to Reproduce
-
Create a team account on Vercel with a Pro subscription.
-
Deploy a web application and assign a custom domain to the project.
-
Cancel the Pro subscription.
-
Delete the team account.
-
Observe that the deployed web application is still publicly accessible via the custom domain.
-
Attempt to manage or delete the project from the Vercel dashboard — the project is no longer accessible because the team account has been deleted.