Pro team and completely locked out due to not receiving 2FA verification emails

Hi Vercel Community Team & Account Recovery Team,

I am the Owner of a Pro team and completely locked out due to not receiving 2FA verification emails.

Case Number: 01351251
Already submitted full ownership proof via account recovery form
Team member is helping with CLI token for deployments, but dashboard access is impossible
This is blocking critical dashboard operations and team management

Please escalate this to the Security/Recovery team for urgent 2FA disable/reset. Production environment is affected.

Thank you!

Vercel Staff

Hi – huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises require careful ownership verification), and we’re building system improvements to make it faster across the board.

I’m checking on the status of your request now with case ID 01351251

Thanks so much…