I'm not able to see an upgrade attempt in the logs. And the only invoice I could find for your team was from months ago.

There could be an issue with your payment method, though I think the UI would inform you if that were the issue. It's still worth double checking that the payment method is usable - https://vercel.com/docs/plans/pro-plan/billing#what-payment-methods-are-available

vercel.com

Billing FAQ for Pro Plan

This page covers frequently asked questions around payments, invoices, and billing on the Pro plan.

Please give that a try and let me know how it goes

Hi Amy,

Thank you very much for <our quick reply. I just tried it again with my Discover Card and again I got that little confirmation on the bottom that it was successful. See below:

Your Team has been upgraded to Pro

I always get charged 50cent per try but it’s not upgrading. I am a bit in a hurry because my image optimization runs out and I really want the Pro Plan and scale with you guys.

Is there a way that you can send me a payment where I can checkout?

Thanks a lot I truly appreciate it.

Patrick

Hi Amy,

Thank you very much for <our quick reply. I just tried it again with my Discover Card and again I got that little confirmation on the bottom that it was successful. See below:

Your Team has been upgraded to Pro

I always get charged 50cent per try but it’s not upgrading. I am a bit in a hurry because my image optimization runs out and I really want the Pro Plan and scale with you guys.

Is there a way that you can send me a payment where I can checkout?

Thanks a lot I truly appreciate it.

Patrick

just tried also to add AMEX and it was exact the same - it said upgraded to Pro but then the team is still on hobby

Strange. I still don't see any record of an upgrade attempt in the logs I'm able to see. Can you open a case at vercel.com/help so the support team can help?