Hi Vercel team,
I’m experiencing a production connectivity issue with my Vercel deployment and I would appreciate help determining whether this is a Vercel routing/edge/network issue or something on my application side.
Project: Rudakemwa Agribusiness Management System (EFMS)
The application is a React/Node.js application. The frontend is deployed on Vercel and the backend is deployed separately.
The main issue is:
- The Vercel deployment shows as Ready/Successful in the Vercel dashboard.
- The application works correctly in my local development environment.
- However, when trying to access the production deployment, the connection times out with: ERR_CONNECTION_TIMED_OUT
- The problem is reproducible from my PC.
- It is also reproducible from a phone.
- I also tested using mobile data, and the production site still does not load.
- This makes me suspect that the problem may be related to connectivity, routing, or the Vercel edge rather than the application code itself.
There have been no intentional database changes or destructive application changes associated with this connectivity problem. The application's functionality and data are still working correctly locally.
What I would like help with is determining:
- Whether the production deployment is actually reachable from Vercel's edge.
- Whether there is any regional routing/connectivity issue affecting the deployment.
- Whether Vercel is seeing requests reaching the deployment.
- Whether there is any issue with the production alias/domain routing.
- Whether there are any Vercel-side logs, edge errors, or routing problems associated with the deployment.
- Whether there is anything I should check or change on my side to restore access.
I have already verified that the deployment itself completes successfully and is marked Ready.
Since the same timeout occurs across different devices and even when switching to mobile data, I would especially appreciate it if someone from the Vercel team could check the deployment/edge routing from their side.
Please let me know what diagnostic information you need from me. I can provide the production URL, deployment ID, screenshots, browser network information, or any other relevant details.
Thank you.
