Hi v0 Support,
I’m experiencing an issue with my account regarding credits.
According to my credit balance, I currently have:
- Gifted Credits: $15.00
- Purchased Credits: $6.66
- Total Available Credits: $21.66
However, when I try to use v0, I receive the following message:
“You must be on a paid plan to use your purchased credits.”
Since I still have both gifted and purchased credits available, I expected to be able to continue using them without purchasing an additional subscription.
Could you please clarify:
- Why can’t I use my remaining purchased and gifted credits?
- Do purchased credits require an active paid subscription before they can be used?
- Is this expected behavior or could it be an issue with my account?
I’ve attached a screenshot showing my credit balance and the message I’m receiving.
Thank you for your assistance!