Push events to GitHub no longer triggering Production deploys (Vercel + GitHub App)

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1

Summary

Production deploys for our Vercel project stopped happening from git push events ~6h ago. The Vercel GitHub App appears installed and configured correctly, push events are going to GitHub, but no new deployments are being created on the Vercel side. Manual redeploys still work, but only rebuild the same stale commit — they don’t pull HEAD.

Setup

  • Project: eleventhroom-app (Hobby plan)
    • Repo: akiinola/Eleventhroom-app
      • Production branch: master
        • Framework / Build / Root Directory / Ignored Build Step: all verified correct
          • Vercel GitHub App installation ID: 124780213, Repository access: All repositories, all required permissions present (deployments, repository hooks, checks, code, etc.)
        • Symptoms
        • Last successful auto-deploy from a Git push: commit d5ff842 (Session 8.2)
          • The following 8 commits have been pushed to master since then and produced zero deployment records on Vercel: ee1deef, 3a45cd9, 4ecd17b, 9598a0a, 1811ad5, 90b2ce5, e3396b0, a309109
            • The current Production deployment is a manual redeploy (5BT4zCpHu, “Redeploy of 89ggvbDUC”) which just rebuilds the stale d5ff842 artifact under a new ID
              • The Redeploy dialog on Hobby has no “redeploy from Git / refetch HEAD” option — it only redeploys the same source
            • Troubleshooting already performed
            1. Disconnected and reconnected the Git integration in Vercel → Settings → Git. The reconnect succeeded and Vercel produced an initial deploy, but subsequent push events still didn’t trigger anything.
              1. Uninstalled and reinstalled the Vercel GitHub App. Same result — initial deploy works, push-event deploys do not.
                1. Confirmed the GitHub App’s Repository access is set to “All repositories” (not narrowed) and that it has the required permissions including deployments and repository hooks.
                  1. Checked the repo’s classic webhooks page (Settings → Webhooks) — empty, which is expected since modern Vercel uses the GitHub App’s installation-level webhook rather than a per-repo hook.
                    1. Vercel Agent (the AI assistant on the Help page) confirmed via internal investigation that createDeployments: “enabled”, the Git credential is linked, and the integration is configured — but said the issue is on the webhook delivery/processing side and recommended escalating for backend investigation. Hobby tier is gated out of paid support cases.
                  3. What I’d love help with
                  • Has anyone seen push-event deliveries silently stop being processed by Vercel even when the GitHub App is healthy and reinstalled?
                    • Is there a way (other than vercel –prod from the CLI) to force Vercel to refetch HEAD of the production branch?
                      • Any way for a Hobby user to surface this to a Vercel engineer for backend investigation of the webhook pipeline?
                    • Thanks in advance.
2

Hey, Norivo!

Are you still seeing this?