The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points.

https://vercel.com/docs/domains/troubleshooting

vercel.com

Troubleshooting domains

Learn about common reasons for domain misconfigurations and how to troubleshoot your domain on Vercel.

muito simples me mandar uma pagina que nao resolve nada sobre meu caso

Domains owned by your team through purchase or transfer can be seen on your team's Domains page. You should also have an email notification where you can review and approve the transfer.

Please keep in mind that this is a public space. You should not share private account info, particularly for other people's accounts, in public threads. I've removed email addresses from your original post