Recover account access without 2FA | Defect in account recovery form? - Help

Hi,

I tried to login using my email address on https://vercel.com/login, but when I'm prompted for my passkey, I get redirected back to the login screen.

vercel.com

Dashboard – Vercel

To solve this, I followed the link to reset my 2FA which takes me to https://vercel.com/accountrecovery?userType=existing&problemType=lost-2fa.

I've filled in the information I have available that the form asks for, but upon submitting the form, an error "We had an issue processing your appeal. Please email registration@vercel.com for assistance."

I emailed that email address, and received an auto reply stating:

---Start of email--- Hello,

This inbox is no longer monitored, and any requests received here will not be processed.

For issues related to your account, please submit a request through our account recovery form:

https://vercel.com/accountrecovery

Our team will follow up with you from there.

Thank you, Vercel ---End of email---

As you see, the email provides a link to the form which is erroring, which provides the email address, which points back to the same form, which means I'm stuck in a loop.

Can someone help me fix this issue so I can regain access to my account?

Note:

Interestingly, I have no problem logging into this community space. Not sure if that highlights a defect in the main website's login function, or a difference in how it handles login which is causing an issue on my side?
I tried to attach a screenshot here but it won't upload - Gets stuck at 54% - So seems like there's some kind of security restriction blocking some functionality

Hi Slugger – huge apologies for the delay – taking a look to see if I can repro form error – if you try again and are able to generate a ticket number, please share it with me and I'll escalate today.

A ticket number? How can I do that?

Note: Managed to login by clearing browser cache, so that solves the account access issue, but not the circular defect caused by the account recovery form displaying an unmonitored/abandoned inbox that points back to the account recovery form.

Thanks Slugger - appreciate the update - digging into root cause for account recovery form issue, but glad you have access - if you encounter any continued access please feel free to reach out

Circling back to share the the team updated the error message shortly after you gave this feedback. Thank you for pointing out that the email address shouldn't have been part of that message.

I'm glad you were able to sign in after you cleared browser cache!

Hi,