I found your case and confirmed it’s assigned to the right team. They have access to specialized tools to help with account verification and recovery.

It’s better to use the account recovery form rather than email to ensure the team has all of the info they need to solve your case as quickly as possible. However, there is no need to open a new case now since you already have one open.

Thanks for your patience while the support team works through cases that were opened before yours. The team is working hard to solve a high volume of cases as quickly as possible