Hello,
Yesterday, I purchased $30 in credits for my account (stenleya-7239 – Personal, v0 Premium). After submitting only two regular prompts, nearly all of the credits were depleted.
This has stopped my workflow, and I am requesting that the credits be reviewed and restored. The prompts were standard usage and did not appear to justify the rapid depletion.
Please investigate this issue and let me know how my credits can be reinstated. I would appreciate urgent assistance so I can resume my work.
It already 12 hours, I still didn’t get anyone to assist me to resolve this issues.
Thank you,
1 Like
Hi, please share the url of your chat so the v0 team can have a look
1 Like
here is the url:
Header component - v0 by Vercel
Hi @stenleya-7239, I understand the issue you are sharing. I’ll have our team review the messages for you to see if the charges were incorrect.
On a side note: please refrain from opening new community threads for the same issue as it leads to confusion and delayed responses.
After reviewing your last few usages, I see you’re using the most advanced model v0 Max Fast, which can be as much as 5x of the v0 Max model. I’d recommend switching to a lower tier model for simpler tasks.
Is there something you can do?
Usually i do not use this model.
I am having the same problem. I topped up $50, but it was all gone in less than an hour after only a few prompts. My logs show that single messages are costing over $2.00 each, which is not normal. This issue has stopped my work. Please investigate this and restore my credits as soon as possible
Hi @stenleya-7239, I understand your concern but I’m afraid I won’t be able to issue a refund since the agent consumed the credits correctly.
@galileonetworktr-675, welcome to the Vercel Community!
I see you’re using the v0 Max model, which can cost high based on the prompt and code complexity.