severity 1 issue open for week. domain payment, bank issue now resolved. domain is still unavailable

(edited)

I'm following up regarding (Case ID: 01VrhTQEKx9DbrYk). Prod Issue.

The dispute has been resolved, but the domain has remained unavailable for several weeks and my production environment is still down.

This is now urgent. All previous replies have come from support AI agents, but I need someone from the Vercel team to actually review this case, because the agents are not able to resolve it and send me the same email again,and get back to me directly as soon as possible with an update and next steps.

Thank you, HP

The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points.

https://vercel.com/docs/domains/troubleshooting

vercel.com

Troubleshooting domains

Learn about common reasons for domain misconfigurations and how to troubleshoot your domain on Vercel.