Subscription Plan Correction Needed

[optikfare]

Hello v0.dev Support Team,

I hope you’re doing well. I recently paid $20 for the premium plan, but it seems my account was accidentally upgraded to Ultra. I’ve also removed my original credit card from the system due to a fraud incident and added a temporary replacement.

I don’t wish to upgrade beyond Pro and would like to continue working with the $20 Pro subscription. Could you please correct any confusion on my account and ensure I remain on the premium plan?

[swarnava (Swarnava Sengupta)]

Hi,

Please create a Billing ticket using Help so we can take a look

[optikfare]

Yes, I tried that and there is no response for 3 days.

[swarnava (Swarnava Sengupta)]

We are facing huge backlog for billing queue and our team is slowly triaging them. Apologies for the inconvenience.