Hello Vercel team,

I'm posting from a separate community profile because the account involved is currently suspended. To be clear: I'm not trying to bypass the restriction, deploy through another account, or avoid the review process — I'm only following up on an appeal I already submitted.

My Hobby account and team were suspended on June 12 for a Terms of Service violation. I submitted an appeal through the Account Recovery form and received case 01388849 on July 28. Five weeks later I haven't heard from an engineer.

Team: tienhai1007-9741s-projects Case: 01388849 Earlier related case: 01241646

One thing I noticed: the confirmation email showed the case summary ending in "|| None", which suggests the affected team may not have been attached to the ticket. I'm wondering whether that's why it hasn't been picked up.

Could a staff member please check that case 01388849 is assigned to the right team? I'm not asking for a decision here — just confirmation that it's queued correctly.

For context on my request: I've already removed all DNS records pointing to Vercel, and I'm not asking to restore any flagged content. I only want access to delete my old projects, or for the team to delete them on my behalf.

Thank you.