Product Quality Concerns - Feedback from a Senior UX Designer
I've experienced significant quality decline over the past month that's impacting my ability to use this product effectively. Here are my main concerns:
Cost Transparency & Fairness
There's no visibility into prompt costs, making it difficult to budget usage
Users are charged even when the model produces incorrect results
The current billing model creates perverse incentives where errors still generate revenue
Reliability Issues
Simple tasks now require multiple attempts and increased time investment
The overall experience has become frustrating and inefficient
These reliability problems prevent me from confidently introducing this tool to my team
Request for Focus Rather than adding new features, I'd recommend prioritizing:
Improving accuracy and reliability of existing functionality
Implementing transparent cost structures
Creating accountability mechanisms for incorrect outputs
As someone who wants to advocate for AI tools within my organization, I need a product that consistently delivers on its promises. The current trajectory makes that difficult to justify.