The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points.

https://vercel.com/docs/projects/domains/troubleshooting

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Troubleshooting domains

Learn about common reasons for domain misconfigurations and how to troubleshoot your domain on Vercel.

You can also use v0 to narrow down the possibilities.

Your situation sounds the same as another one I saw recently:

https://community.vercel.com/t/domain-transfer-to-vercel-invalid-configuration/23245/5

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It can take up to a week for the domain transfer to be approved by the TLD registry. But I'm happy to check on the current transfer status if you've already been waiting without any updates

Hi Amy. I appreciate your response. Yes if you could please double check the transfer status I’d love that. I just spoke with Spectrum Business about the domain and they said they don’t see any transfer requests as those don’t show up for them. They said something like, “yeah if you submitted a transfer request then just wait a few days and it’ll go through,” but I can’t rely on that because I can’t see any confirmation on either side to know if it is even in process haha.

Sending a DM so you can tell me the domain to check

Thanks for letting me know the domain you're trying to transfer. It looks like you previously added the domain to your project and then removed it a couple of days ago. But I do not see any record of a transfer starting for that domain.

Did you follow all of the steps listed in the transfer a domain to Vercel documentation?

Hello. Yes I had made a mistake and deleted it, then transferred it in fresh and was charged the amount (around $11)

Also when I tried to transfer it again yesterday, it didn’t let me. And today, I tried once more to transfer in, and it again didn’t let me. It would immediately refund me.

When it wouldn't let you, what was the error message?

The TLD is on the supported domains list, so that shouldn't be the problem. Did you originally purchase the domain less than 60 days ago? ICANN has a required waiting period, so that could be why you're unable to transfer-in your domain

Sadly it didn’t give me any errors each time. Just said it was unable to. Also I purchased the domain over three years ago.

This is all it says each time. The first time worked, but everytime I tried after that, it fails like this. (I attached a photo)

It’s been about a week now and I still haven’t got any updates on this transfer.

Thanks for sharing the error message. Note that you don't need to transfer the domain to use it with your Vercel project. It looks like you already connected your domain without transferring, which is the workaround I would have suggested.

https://vercel.com/docs/domains/working-with-domains/add-a-domain

vercel.com

Adding & Configuring a Custom Domain

Learn how to add a custom domain to your Vercel project, verify it, and correctly set the DNS or Nameserver values.

Regarding the transfer, I've asked our domain specialists to help me look into it. Thanks for your patience

The domain experts let me know that I was looking in the wrong place for the transfer status. They helped me confirm that the transfer is in progress. As I originally suspected, we just need to wait for the TLD registry to approve the transfer.