Unable to Add Domain to New Project - Previous Project Deleted

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1

Current behavior: When attempting to add my domain “moveasimplepay.it” to a new Vercel project, I receive an error message stating: “Another Vercel account is using this domain. Set the following TXT record on vercel.moveasimplepay.it to use moveasimplepay.it in this project.”

Expected behavior: I should be able to add my domain to the new project without any issues, as I have already deleted the old project that was using this domain.

Steps to reproduce:

  • Deleted the old Vercel project that previously used this domain.
  1. Removed the domain from the old project before deletion.

  • Deleted all Vercel-related DNS records from my cPanel, including the vercel TXT record.

  • Attempted to add the domain to my new Vercel project.

  • Received the error message mentioned above.

  • Added the new TXT record as requested by Vercel.

  • Waited several hours for DNS propagation.

  • Cleared browser cache and flushed local DNS cache.

  • Removed and re-added the domain in the new Vercel project settings.

  • Still unable to add the domain to the new project.

Deployment URL or Custom Domain: moveasimplepay.it
Environment (local, preview, production): production
Project Framework: Next.js
Build Settings:
Framework Preset: Next.js
Build Command (if not default): N/A
Output Directory (if not default): N/A
Install Command (if not default): N/A
Node/Runtime Version: [Please fill in your Node version]
Package Manager: npm
Relevant Packages: N/A



Additional Information:
I've verified that the old TXT record is no longer present in my DNS settings.
I've added the new TXT record as requested by Vercel.
I've checked for and addressed any CAA records and acme-challenge records.
It seems that Vercel's system is still associating my domain with the deleted project or account, despite all the steps taken to dissociate it.
Could you please investigate why your system still thinks the domain is associated with another account? I would greatly appreciate any assistance in resolving this issue so I can use my domain with my new Vercel project. Thank you for your time and support.
2

Hi, @wahabafridi789! Welcome to the Vercel Community :smile:

We have a community post about this. Could you go ahead and take a look?

Let us know how you get on!

1 Like
3

@wahabafridi789 Welcome to the Vercel community!

If you’re setting up a domain, please ensure you’ve followed the steps to verify access as outlined in this guide: Domain Access Verification.

If your domain is currently associated with another Vercel account, you may be asked to verify access by adding a TXT record. This process won’t transfer the domain to your account but will enable you to use it within your project.

Let us know if you need further assistance!

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