When attempting to log in to my account, I receive the following message: "Unable to complete login. Please fill out the account recovery form for further assistance." This prevents me from logging in. I have submitted appeals almost daily over the past two weeks but have yet to receive any response; the submitted ticket numbers include 01369838, 01352274, and 01362757.
Hi – huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises require careful ownership verification), and we’re building system improvements to make it faster across the board.
I’m checking on the status of your request now with ticket numbers 01369838, 01352274, and 01362757.
Thanks so much…
I don't even know what happened, and I haven't received any email notifications regarding ownership verification. When will my account be restored, and is it possible to have access reinstated as soon as possible?
What is the situation now?
I still can't log in to my account.
Hey Dion,
We just shipped a new 2FA recovery option that’s much faster. If your account is eligible, you can use this method for an instant unlock:
https://community.vercel.com/t/new-2fa-recovery-option/46627?u=sonofalli
After entering my email address, the system displays the message: "Unable to complete login. Please fill out the account recovery form for further assistance." My account has OTP two-factor authentication enabled, and I can provide relevant information as proof; I am also able to verify my identity via email. However, it has been a month without any response from the official team. This is completely unreasonable. I expect you to help me resolve this issue rather than just sending a perfunctory reply.
After entering my email address, the system displays the message: "Unable to complete login. Please fill out the account recovery form for further assistance." My account has OTP two-factor authentication enabled; I can provide relevant information as proof and verify my identity via email. However, the official team has not responded for a full month, which is completely unreasonable. I hope you can help resolve this issue and advise me on the next steps, rather than leaving me to wait endlessly while receiving only perfunctory responses.
My Vercel account does not have a linked GitHub, GitLab, or Bitbucket account.
