Unable to recover domain purchased on a deleted Vercel account — DNS verification impossible - Help

Kobj0131 4590 · 2026-05-22 07:02:02.115895+00

## Summary I purchased the domain `ketch-up.app` through Vercel on a previous account (GitHub-linked, email: filius.Ethan@gmail.com). I later deleted that account and created a new one. Now I cannot add the domain to my new account because the DNS TXT verification fails — since the domain's DNS is managed by Vercel/Name.com and I no longer have access to the deleted account's DNS settings. ## What I've tried 1. **Add Existing → Claim Domain Ownership** Followed the [Claiming Domain Ownership](https://vercel.com/docs/domains/working-with-domains/claim-domain-ownership) flow. Vercel asks me to add a TXT record (`_vercel.ketch-up.app`) to verify ownership, but since the domain was purchased through Vercel and DNS is managed by Vercel's nameservers, I have no way to add the TXT record. The old account is deleted. 2. **Support tickets** I have submitted multiple support tickets but have not received any response. ## Details - **Domain:** `ketch-up.app` - **Previous account email:** (linked via GitHub) - **Previous account status:** Deleted - **New account:** Active, attempting to add the domain - **Registrar:** Vercel (Name.com internally) - **DNS managed by:** Vercel nameservers (inaccessible due to deleted account) ## The problem This is a chicken-and-egg situation: - To claim the domain, I need to add a TXT record to DNS. - To modify DNS, I need access to the account that owns the domain. - That account has been deleted. ## Request Could a Vercel team member please help transfer the domain `ketch-up.app` to my current account? I can provide purchase receipts or any other proof of ownership if needed. Thank you.

1## Summary23I purchased the domain `ketch-up.app` through Vercel on a previous account 4(GitHub-linked, email: filius.Ethan@gmail.com). I later deleted that account 5and created a new one. Now I cannot add the domain to my new account because 6the DNS TXT verification fails — since the domain's DNS is managed by 7Vercel/Name.com and I no longer have access to the deleted account's DNS settings.89## What I've tried10111. **Add Existing → Claim Domain Ownership**  12   Followed the [Claiming Domain Ownership](https://vercel.com/docs/domains/working-with-domains/claim-domain-ownership) flow.  13   Vercel asks me to add a TXT record (`_vercel.ketch-up.app`) to verify ownership,  14   but since the domain was purchased through Vercel and DNS is managed by Vercel's  15   nameservers, I have no way to add the TXT record. The old account is deleted.16172. **Support tickets**  18   I have submitted multiple support tickets but have not received any response.1920## Details2122- **Domain:** `ketch-up.app`23- **Previous account email:** (linked via GitHub)24- **Previous account status:** Deleted25- **New account:** Active, attempting to add the domain26- **Registrar:** Vercel (Name.com internally)27- **DNS managed by:** Vercel nameservers (inaccessible due to deleted account)2829## The problem3031This is a chicken-and-egg situation:32- To claim the domain, I need to add a TXT record to DNS.33- To modify DNS, I need access to the account that owns the domain.34- That account has been deleted.3536## Request3738Could a Vercel team member please help transfer the domain `ketch-up.app` 39to my current account? I can provide purchase receipts or any other proof 40of ownership if needed.4142Thank you.

1## Summary23I purchased the domain `ketch-up.app` through Vercel on a previous account 4(GitHub-linked, email: filius.Ethan@gmail.com). I later deleted that account 5and created a new one. Now I cannot add the domain to my new account because 6the DNS TXT verification fails — since the domain's DNS is managed by 7Vercel/Name.com and I no longer have access to the deleted account's DNS settings.89## What I've tried10111. **Add Existing → Claim Domain Ownership**  12   Followed the [Claiming Domain Ownership](https://vercel.com/docs/domains/working-with-domains/claim-domain-ownership) flow.  13   Vercel asks me to add a TXT record (`_vercel.ketch-up.app`) to verify ownership,  14   but since the domain was purchased through Vercel and DNS is managed by Vercel's  15   nameservers, I have no way to add the TXT record. The old account is deleted.16172. **Support tickets**  18   I have submitted multiple support tickets but have not received any response.1920## Details2122- **Domain:** `ketch-up.app`23- **Previous account email:** (linked via GitHub)24- **Previous account status:** Deleted25- **New account:** Active, attempting to add the domain26- **Registrar:** Vercel (Name.com internally)27- **DNS managed by:** Vercel nameservers (inaccessible due to deleted account)2829## The problem3031This is a chicken-and-egg situation:32- To claim the domain, I need to add a TXT record to DNS.33- To modify DNS, I need access to the account that owns the domain.34- That account has been deleted.3536## Request3738Could a Vercel team member please help transfer the domain `ketch-up.app` 39to my current account? I can provide purchase receipts or any other proof 40of ownership if needed.4142Thank you.