## Summary
I purchased the domain `ketch-up.app` through Vercel on a previous account
(GitHub-linked, email: filius.Ethan@gmail.com). I later deleted that account
and created a new one. Now I cannot add the domain to my new account because
the DNS TXT verification fails — since the domain's DNS is managed by
Vercel/Name.com and I no longer have access to the deleted account's DNS settings.
## What I've tried
1. **Add Existing → Claim Domain Ownership**
Followed the [Claiming Domain Ownership](https://vercel.com/docs/domains/working-with-domains/claim-domain-ownership) flow.
Vercel asks me to add a TXT record (`_vercel.ketch-up.app`) to verify ownership,
but since the domain was purchased through Vercel and DNS is managed by Vercel's
nameservers, I have no way to add the TXT record. The old account is deleted.
2. **Support tickets**
I have submitted multiple support tickets but have not received any response.
## Details
- **Domain:** `ketch-up.app`
- **Previous account email:** (linked via GitHub)
- **Previous account status:** Deleted
- **New account:** Active, attempting to add the domain
- **Registrar:** Vercel (Name.com internally)
- **DNS managed by:** Vercel nameservers (inaccessible due to deleted account)
## The problem
This is a chicken-and-egg situation:
- To claim the domain, I need to add a TXT record to DNS.
- To modify DNS, I need access to the account that owns the domain.
- That account has been deleted.
## Request
Could a Vercel team member please help transfer the domain `ketch-up.app`
to my current account? I can provide purchase receipts or any other proof
of ownership if needed.
Thank you.
The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points.
You can also use v0 to narrow down the possibilities.