[▲ Vercel Community](/) · [Categories](/categories) · [Latest](/latest) · [Top](/top) · [Live](/live) [Help](/c/help/9) # Unable to remove debit card even after AutoPay is OFF 17 views · 0 likes · 4 posts 649617 4000 (@649617-4000) · 2026-02-09 I want to remove my debit card immediately, but Vercel forces me to add another card first. Even after paying for my usage and turning AutoPay OFF, my card is still being charged/retried — this feels unfair. Please remove my card and stop all charges now. system (@system) · 2026-02-09 Did you know there's another category dedicated to #v0 topics? A human should be here soon to help, but the answer may already be available even faster in one of these other posts. Our docs are a great place to start. https://vercel.com/docs/v0 We also have a walkthrough to help guide your workflow. https://community.vercel.com/t/become-a-v0-expert/5981 And these recordings can give you a look at v0 features and strategies in action shown by our Community: https://community.vercel.com/tags/c/events/42/v0 Anshuman Bhardwaj (@anshumanb) · 2026-02-09 Hi @649617-4000, welcome to the Vercel Community! Because we'll need to discuss private account information, it's best to open a support case at [vercel.com/help](https://vercel.com/help) for this. Customers on all plan types are welcome to open a new case for any billing issue. Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts. Please let me know if you have any other questions :slightly_smiling_face: 649617 4000 (@649617-4000) · 2026-02-09 how to track my cases? i already file case but no idea what is the status now?