Hi Vercel team,

I’m posting here to urgently request your help, as we have not received any response through your support channels and this issue is now critically impacting our business.

I am the Senior Product Operations Manager, contacting you on behalf of our CEO, Niki Wakelin, at Big Life Adventure.

We are currently experiencing a total production blocker. Our entire product and development team has been completely locked out of our workspace (big-life-adventure1) following an ownership transfer request submitted on 5 May under Case / Ticket Reference: 01153729. Since submitting this request, we have received no updates or communication whatsoever.

This situation is now blocking absolutely everything:

• No one on the team can access the workspace
• All development has stopped entirely
• All deployments are blocked
• Our entire deployment pipeline is frozen

This is having a direct and severe impact on our ability to operate as a business.

To try and resolve this, I also personally submitted an additional account recovery request last week (Case 01257732). Unfortunately, we have not received any response or communication regarding next steps on this ticket either, leaving us with no viable way to regain access.

I should also note that the Vercel account I am posting from here is not connected to the affected workspace. I had to create a new account purely to be able to post on this forum, as I cannot access the original account at all.

I completely understand that, for security reasons, you may not be able to share account-specific information via this forum account or its associated email. However, you can contact Big Life Adventure through any secure channel you deem appropriate, including:

• The email addresses provided in Case 01153729 and Case 01257732
• The email address of the previous account owner

All relevant contact and verification details are included within those cases.

Background:

• The former account owner left the company without transferring ownership
• The account is tied to a company email inbox that we still have access to for verification
• However, authentication codes are no longer being received, preventing login
• A developer previously had limited access but could not transfer ownership, and now no longer has workspace access at all

We are fully prepared to complete any verification or security steps immediately to prove ownership.

Could someone from the Vercel team please urgently review and escalate both cases (01153729 and 01257732) to the Login / Registration / Account Ownership team? Even an acknowledgement or status update would be greatly appreciated at this stage.

This is extremely urgent and is currently blocking our entire product and development function with no workaround.

Thank you in advance for your help.

Kind regards,

Alexa Kriener

Senior Product Operations Manager

on behalf of Niki Wakelin (CEO)