Hello,
I’m trying to add my custom domain eltravel.az and www.eltravel.az to my project el-travel on my new Vercel account. However, I get the error:
This domain is linked to another Vercel account.
I also own the old account where the domain was previously linked. I have already logged into that account and removed the domain from the project and from the account completely.
I have verified that all DNS records (A record 216.198.79.1 and TXT verification record) are set up correctly, and DNS has propagated.
Despite this, I still can’t verify or link the domain on my new account.
Could you please help manually release the domain eltravel.az and www.eltravel.az so I can use them on my new account?
Thank you!
When I check your DNS, it looks like
- your root domain is hosted at a third party registrar and correctly verified
- your www domain has no verification TXT record though
We have made some changes here recently so I might not be 100% up to date – does Vercel tell you to set that CNAME without a TXT record?
~ dig ANY eltravel.az
; <<>> DiG 9.10.6 <<>> ANY eltravel.az
;; global options: +cmd
;; Got answer:
;; ->>HEADER< <- opcode: QUERY, status: NOERROR, id: 13578
;; flags: qr rd ra; QUERY: 1, ANSWER: 6, AUTHORITY: 0, ADDITIONAL: 1
;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1220
;; QUESTION SECTION:
;eltravel.az. IN ANY
;; ANSWER SECTION:
eltravel.az. 900 IN SOA ns1.hosting.com.tr. noc.hosting.com.tr. 2025070804 10800 3600 604800 300
eltravel.az. 900 IN TXT "v=spf1 include:_spf.hosting.com.tr -all"
eltravel.az. 900 IN MX 0 mail.eltravel.az.
eltravel.az. 900 IN A 216.198.79.1
eltravel.az. 900 IN NS ns2.hosting.com.tr.
eltravel.az. 900 IN NS ns1.hosting.com.tr.
;; Query time: 208 msec
;; SERVER: 192.168.0.1#53(192.168.0.1)
;; WHEN: Tue Jul 08 13:43:22 EDT 2025
;; MSG SIZE rcvd: 219
➜ ~ dig ANY www.eltravel.az
; <<>> DiG 9.10.6 <<>> ANY www.eltravel.az
;; global options: +cmd
;; Got answer:
;; ->>HEADER< <- opcode: QUERY, status: NOERROR, id: 30734
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1
;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1220
;; QUESTION SECTION:
;www.eltravel.az. IN ANY
;; ANSWER SECTION:
www.eltravel.az. 900 IN CNAME 592b967a517e14b9.vercel-dns-017.com.
;; Query time: 161 msec
;; SERVER: 192.168.0.1#53(192.168.0.1)
;; WHEN: Tue Jul 08 13:43:33 EDT 2025
;; MSG SIZE rcvd: 93
Hi Jacob, thank you so much for looking into this!
You are correct about the root domain, it is working.
For the www.eltravel.az domain, Vercel did ask me to set up a TXT verification record, and I have already added it in my cPanel. The record is:
- Name:
_vercel.www.eltravel.az
- Type:
TXT
- Value:
vc-domain-verify=www.eltravel.az.9ad44cf69128b9517dbe
Maybe it’s a DNS propagation delay on your end? I have checked it on a public tool (dnschecker.org) and it seems to be propagating correctly across the world. I am attaching a screenshot of the result.
Could you please try checking for the _vercel.www.eltravel.az TXT record again? Thank you!
Ah I do see the record if I search for _vercel.www.eltravel.az, but it needs to be on _vercel.eltravel.az
You should have two TXT records on _vercel.eltravel.az and the value will mention whether they’re for the root domain or for www. Once you’ve successfully verified each one you can delete it
Hi Jacob,
Thank you for the clarification.
I have now made the change as you suggested. I deleted the old _vercel.www TXT record, and I have added a new TXT record for the www verification directly onto the _vercel.eltravel.az hostname.
There are now two different TXT records on the _vercel.eltravel.az name.
Could you please check again when you have a moment? Thank you!
