Yesterday my Vercel account was compromised, and I am desperately trying to recover it.

The attacker changed the account email, logged us out of every session, and purchased 9 AI Credit transactions of USD 607.50 each, totaling USD 5,467.50.

I've already blocked our card, informed the bank, reported a cyber crime case with Indian Government, and opened urgent Vercel support tickets for account recovery and billing. I have also contacted billing@vercel.com as well as filled account recovery form and they assigned case number 01392504 that is still opened.

All AI credits don't appear to have been used yet, so I'm really hoping Vercel can recover the account and reverse these unauthorized purchases before any more damage is done which is our biggest concern right now. Does anyone know how to contact billing team directly and initiate refund process ?

Or has anyone here experienced something similar? How long did recovery take? Is there anything else we should do while waiting for Vercel Support? Any advice—or if someone from the Vercel team sees this—would be greatly appreciated. Thank you.