URGENT: I’m locked out of my Vercel account due to 2FA and have received no response from Support

(edited)

Hi Vercel team,

I urgently need help recovering access to my Vercel account.

I lost my 2FA recovery codes, and I am currently unable to log in to my account.

The main issue is that I have already followed every recovery step requested by Vercel, but I still have not received any response or solution.

I have already:

Sent more than 3 private messages requesting assistance.
Sent emails to Vercel Support.
Submitted the account recovery form.
Followed all the instructions provided by Vercel.
Provided the necessary information to verify that I am the legitimate owner of the account.
Waited for a response, but I still haven't received any solution.

My recovery request is:

Dgv1Sdo4LPeCkcDaBYqaek

Email associated with the account:

[REDACTED]

I urgently need someone from the Vercel Support team to review my case and contact me.

I am not asking to bypass Vercel's security measures. I am fully willing to provide any additional information required to verify ownership of the account.

The problem is that I am completely locked out because of 2FA, and after using every available support channel, I still have no effective way to get a response or resolve the issue.

Please, could someone from Vercel review my recovery request and help me regain access to my account?

Recovery Request ID: Dgv1Sdo4LPeCkcDaBYqaek

I would really appreciate an urgent response, as I have already tried every available channel without receiving any assistance.

Thank you.

Hi there! I'm just a bot here to share some info that might help you before a human arrives.

If your account is eligible, you can use our new self-service recovery flow:

Go to vercel.com/login
Choose to sign in using the email + one-time password (OTP) option.
Select Use another sign-in method
Verify your identity using the GitHub, GitLab, or Bitbucket account previously linked to your Vercel account
Follow the remaining prompts to complete the recovery process

If you've ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yourself. You can also use recovery codes if you've stored those in a safe place that you can still access.

If you are unable to access your account using the steps above, you can open a support case using the Start 2FA recovery option on the Two-Factor Authentication login screen. Please do not publicly post account details, like your email address, that could help an attacker gain access to your account in the future. There's no need to open an additional case if you already have one open.

Thanks for your patience while the team works to resolve all cases as quickly as possible while keeping everyone’s accounts safe and secure. A human should be here soon to help.

please... responde...

Vercel Staff

Hey . I found your case and flagged it with the team.

In the meantime, have you tried the steps the bot shared? Those have helped a lot of people get back into their accounts immediately. Worth a shot if you haven't tried already