I lost a team, and it contained a domain named [REDACTED] with over 30 subdomains configured on it. I urgently need to recover this. The purchase was made directly through Vercel using the email [REDACTED], and we have over 50,000 QR codes pointing to links on these subdomains, as well as APIs and websites. It is a matter of life and death.
Can you help me, please?
Hey . Do you have a support case? ( you can open one at vercel.com/help )
I'm not personally able to recover a domain, but I can flag your case with the support team to make sure they know it's urgent. Just lmk the case number
Thank you. It is extremely urgent. We really need to get this domain up and running so that certain applications can come back online and we avoid paying a multi-million-dollar fine. The number is 01535630 or 01535677.
We opened two, but the main one is 01535630. This one is linked to the [REDACTED] account, which is the domain owner account here on Vercel.
Thanks for giving me the case numbers. I flagged these cases with the team to get help from the domain specialists.
I'm also going to remove identifying info from your earlier posts just to keep your account and domain as safe as possible
Okay, thank you. We are desperate here, waiting for help.
If possible, could you provide an estimated timeframe for a response regarding this case?
Thank you for flagging this with the team. I want to stress how urgent this has become — we are now facing potential contractual breaches with partners due to this outage, and the financial exposure is significant.
For additional context: two Projects were deleted, and the Team was deleted along with them — we never deliberately deleted the Team itself. This looks like it may be a platform-side behavior/bug rather than an intentional action on our end.
Could you help us get a concrete timeframe for a response? At this point, the extended delay from Vercel's support team is itself becoming part of the damages in this situation, since the root cause originated on Vercel's platform.
We've already provided proof of ownership and domain renewal documentation. Any update on when the domain specialists might be able to look at case #01535630 would be greatly appreciated — we need to plan around this as soon as possible.
I also have a question regarding the cases. We requested support, but none of the cases remained open. How will they get in touch with us so we can help each other?
Yep this case won't appear under Support center as it's handled by different team. You will get email from us.
Got it! Do you have an estimated timeframe for when I might hear from them? Should I expect a reply in a couple of days?
The support team let me know they've solved this. Please check your email for an update with more info