Hello Vercel Support,
I am completely locked out of my account because I am being prompted for a two-factor authentication (2FA) code that I do not have access to and did not knowingly set up. This is now blocking production work, and I need urgent help regaining access.
Account details
Account email: base@milaturkiye.com
Name: Oğuzhan Taşhan
Team / project: mila-portal
What I have already done
I have opened two support cases and submitted every piece of information requested to prove ownership of this account:
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Despite submitting proof of ownership, I have not received any meaningful response or resolution, and the cases are still open.
Why this is urgent
My live production applications are hosted on this account. I cannot deploy updates or critical security patches while locked out.
My deployments are connected to a GitHub repository, so the codebase keeps building, but I have no access to environment variables, settings, or billing.
Billing continues on the account while I am unable to access or manage the service, which is not sustainable.
What I am requesting
Please manually review my open cases, verify my identity through the proof already submitted, and either:
Disable the unexpected 2FA on my account, or
Provide a secure alternative method for me to regain access.
I am ready to provide any additional verification you need (billing details, payment method on file, DNS/domain ownership, deployment history, GitHub connection). I would greatly appreciate a prompt review given the production impact.
Thank you for your urgent attention.
Best regards,
