Hello Vercel Team,
I’m a paying Pro customer and my account is currently suspended with a user_blocked error (“Your account requires further verification”). I’m fully locked out — I can’t log in, reach the dashboard, or access billing settings. I already filed an appeal through the Account Recovery form and have not received any response.
While I’ve been locked out, I’ve continued to be billed for two separate subscriptions:
- Vercel Pro: Invoice #2223-6376
- v0: $20.00, paid July 4, 2026 — Receipt #2576-3505, Invoice #FB9F93EE-0014
I’m being charged for services I physically cannot access or cancel, since the cancellation controls are behind the login I’m blocked from. This account hosts live production applications for my clients, so the suspension is directly impacting my business.
I’m asking for three things:
- Restore the account, or at minimum provide a clear reason for the suspension.
- Cancel both the Vercel Pro and v0 subscriptions and remove my saved payment method to stop any further charges.
- Refund the charges applied while the account was inaccessible.
I can verify ownership and provide the account email, team name, and payment details through whatever secure channel you prefer. I’d much rather resolve this directly with your team than dispute the charges with my bank, so any prompt review or escalation to the right team would be greatly appreciated.
Thank you for your attention.
Best regards,