Hi Vercel Team,

I am posting from a secondary account because I am completely locked out of my main Vercel account after losing access to Microsoft Authenticator and therefore to my Vercel 2FA codes.

I have already completed the official account recovery procedure and replied to the verification email with all the requested information, including:

• the email addresses associated with the account;
• the approximate account creation date;
• the team and project names;
• my phone number;
• my GitHub provider and username;
• the payment method details requested by Vercel;
• and a copy of my latest Vercel invoice as additional proof of ownership.

Recovery case/thread: X_tzOVWgJqak1nseIgppeEE Locked account email: j.w*****@inrcy.com Team: iNrCyteam Production project: inrcy-app

I submitted all the requested verification details on July 13 and followed up again on July 16, but I am still waiting for assistance.

My request is very clear: please complete the ownership verification and disable the existing 2FA method on my account so that I can sign in normally again. Once access is restored, I will immediately configure a new 2FA method and securely save the recovery codes.

This account hosts my company’s production SaaS application. The application is currently running, but I cannot access deployments, logs, environment variables, domains, billing, security settings, or incident management. If any production issue occurs, I am currently unable to intervene.

This situation is now extremely urgent and creates a serious operational and financial risk for my company. We are also approaching an important commercial launch.

Please, I respectfully ask a Vercel staff member to locate my recovery request, escalate it to the account security team, review the evidence I have already provided, and remove the current 2FA protection after confirming my ownership.

I am not asking you to bypass your security process. I am asking you to complete the verification process as soon as possible and disable the inaccessible 2FA method so I can regain access to my account.

Please help me. I am available immediately and will respond at any time to any additional verification request.

Thank you very much for your understanding and your urgent assistance.