Hello,
I have been dealing with this problem for several days now and I urgently need a solution. When I try to send any message, I get the following error:
Error sending message.

When I try to open a support ticket, they ask me to add comments, I submit them... and then they disappear into the void. After refreshing the page, I see the message “Loading response... It will appear here when complete”, but nothing ever arrives.
I have used up almost all my credits trying to resolve this and this is the first time I have experienced such a failure with the tool, could you please help me to reset it or tell me the correct procedure to get my messages and tickets to be sent correctly?
Thank you very much for your prompt reply.
Regards,