Urgent: unexpected excess charges from Vercel

Hi Vercel team,

I’m looking for help escalating an existing billing dispute.

I recently discovered approximately $600 in unexpected Vercel usage charges that I had not realized were accumulating to this extent. I have already shut down/reverted my Vercel projects and taken steps to ensure that no further usage is occurring.

I emailed billing@vercel.com yesterday and received an automated response saying that the current response time is 1–2 weeks. I understand the delay, but given the size of the disputed amount, I’m hoping a Vercel staff member can at least confirm that my request has reached the appropriate team.

My website has no users, so I'm unsure why the charge is so large. I believe that I was the victim of a recent bot attack in August that dramatically increased my usage. I wasn't notified about the excessive charges associated with that usage.

I’d really appreciate help confirming that the existing case is in the right queue and can be reviewed soon. My support case ID is 01kayVFYAfeA2V0A.

Thank you.

Thank you for bringing this to our attention. To ensure this is investigated with the necessary priority and privacy, please report all security-related concerns, potential exploits, or abuse directly to the Vercel Security Team.

Please submit your report here: vercel.com/abuse

Reporting via this official channel is the fastest way to reach our security engineers and ensures that sensitive information is handled in a secure environment rather than a public forum.