[▲ Vercel Community](/) · [Categories](/categories) · [Latest](/latest) · [Top](/top) · [Live](/live) [Help](/c/help/9) # v0 account missing from account list when opening a billing support case 16 views · 0 likes · 3 posts Elfiturifathia 5530 (@anas5432) · 2026-03-16 When I try to contact support or open a billing case, I cannot find or select my personal `v0` account. It does not appear in my account list, so I am unable to choose it when creating the support request. ## Problem I was charged by mistake after selecting the wrong amount in `v0`, and I would like to request a refund. ## Current Behavior - Attempting to open a billing case via the support portal. - The `v0` account does not appear in the account selection list. - Unable to submit the request for the specific account. Could you please help me locate my `v0` account or review this charge manually? system (@system) · 2026-03-16 Did you know there's another category dedicated to #v0 topics? A human should be here soon to help, but the answer may already be available even faster in one of these other posts. Our docs are a great place to start. https://vercel.com/docs/v0 We also have a walkthrough to help guide your workflow. https://community.vercel.com/t/become-a-v0-expert/5981 And these recordings can give you a look at v0 features and strategies in action shown by our Community: https://community.vercel.com/tags/c/events/42/v0 Community Backoffice (@community-backoffice) · 2026-03-16 Hi there, sorry that you are facing this issue. You can open a **Billing** support case from https://vercel.com/help to get your refund. If you've already opened a case, rest assured our support team will help you as soon as they get to the ticket. > Customers on all plan types are welcome to open a new case for any billing issue. Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.