[▲ Vercel Community](/) · [Categories](/categories) · [Latest](/latest) · [Top](/top) · [Live](/live) [Help](/c/help/9) # v0 is funded but it says I'm out of credits even after purchasing a team plan 113 views · 0 likes · 11 posts finclusion (@finclusionai-3231) · 2026-02-10 <!-- Questions that get answered the fastest are the ones with relevant info included in the original post. Be sure to include all detail needed to let others see and understand the problem! --> <!-- Current versus Expected behavior --> <!-- Code, configuration, and steps that reproduce this issue --> <!-- Project information (URL, framework, environment, project settings) --> I need to know why I can’t use credits purchased in my team plan !Screenshot 2026-02-10 134422|690x327 !Screenshot 2026-02-10 133522|690x241 system (@system) · 2026-02-10 Did you know there's another category dedicated to #v0 topics? A human should be here soon to help, but the answer may already be available even faster in one of these other posts. Our docs are a great place to start. [https://vercel.com/docs/v0](https://vercel.com/docs/v0) We also have a walkthrough to help guide your workflow. [https://community.vercel.com/t/become-a-v0-expert/5981](https://community.vercel.com/t/become-a-v0-expert/5981) And these recordings can give you a look at v0 features and strategies in action shown by our Community: [https://community.vercel.com/tags/c/events/42/v0](https://community.vercel.com/tags/c/events/42/v0) Anshuman Bhardwaj (@anshumanb) · 2026-02-10 Hi @finclusionai-3231, welcome to the Vercel Community! I'm sorry you're facing this issue, could you share your team slug/URL from settings by using the following link: !Team billing settings Also, without sharing sensitive information, when did you make the upgrade to the Team plan? Anshuman Bhardwaj (@anshumanb) · 2026-02-10 Hi @ktarq37-5274, welcome to the Vercel Community! Could you also share the team ID and other details I asked above? Anshuman Bhardwaj (@anshumanb) · 2026-02-10 Hi @ktarq37-5274, thanks for sharing this. Are you talking about the $34 of Gifted Credits here? I don't have the full context, could you share where did you redeem them from? finclusion (@finclusionai-3231) · 2026-02-10 The payment was made yesterday, upgrade team has been on for 3 months now but it must have ended because of insufficient funds. !image|690x324 Anshuman Bhardwaj (@anshumanb) · 2026-02-10 Hi @finclusionai-3231, as I understand your issue is that you had purchased the $17.21 while you were on a paid plan and you are unable to use them on the v0 Free plan? If so, this is the expected behavior on our side to prevent abuse: you need to be on a paid v0 plan to use the purchased credits. If you don't want to upgrade to a v0 paid plan, you can also request a refund for the purchased credits from [vercel.com/help](https://vercel.com/help). finclusion (@finclusionai-3231) · 2026-02-10 1. I purchased $20 when I ran out of credits. What abuse are you preventing asides interrupting my deliverable for the day? v0 shouldn’t be restricting accounts from credits they paid for, THAT IS ABUSE. finclusion (@finclusionai-3231) · 2026-02-10 2. It is not a free plan if I paid $20 to get credits so please enable my acount so i can get back to work Anshuman Bhardwaj (@anshumanb) · 2026-02-10 As I shared previously, > You need to be on a paid v0 plan (Premium, Team, or Enterprise) to use the purchased credits. If you don’t want to upgrade to a v0 paid plan, you can also request a refund for the purchased credits from [Help](http://vercel.com/help). ZatriX (@zatrixza-8528) · 2026-04-04 · ♥ 1 I am on team plan with $40 in my account, but after having sent like 5 prompts (the rest was my own code) I get the message to upgrade to send more messages. Why? I’m already paying for them, wtf? !1000176701|230x500