v0 Plus access removed immediately after cancelling renewal — $28.10 credits became unavailable - v0

Hi,

I’m hoping someone from the Vercel/v0 team can help me with a billing issue.

I purchased v0 Plus for $30/month, with my paid subscription period running until October 14, 2026. At the time, I still had $28.10 out of $30.00 in monthly credits remaining.

I selected “Cancel Plan” because I only wanted to prevent the subscription from automatically renewing next month.

However, immediately after cancelling, my account was moved to the Free plan and my remaining $28.10 in paid credits became unavailable ($0 available).

My understanding was that cancelling should stop the next renewal, while access to the already-paid subscription should remain available until the end of the current billing period.

I opened a Vercel Support case on September 14: Case #01aHavFAzbyR2EKP The automated response says billing cases currently have an estimated 2–3 week response time. Since my paid subscription only runs until October 14, waiting 2–3 weeks would mean losing a significant part of the subscription period I already paid for.

Could someone from the team please take a look at this case?

I’m simply requesting that my v0 Plus access and remaining $28.10 credits be restored through October 14, 2026, without re-enabling automatic renewal or charging me again.

Thank you!

Would you be able to help check the status of Case #01aHavFAzbyR2EKP? My paid v0 Plus access is currently unavailable while the billing case is pending. Thank you!

Vercel Staff

Found your case and confirmed it's assigned to the right team. I'm not able to see the v0 plan and billing data that they can access (limited to a small group for security reasons). I'll ask the support team for help!

Vercel Staff

The team let me know that it is expected that your team is downgraded immediately to the Free plan when you cancel Plus, with an automatic refund for the unused subscription

reply to #4

Hi Amy,

Thanks for getting back to me and checking with the support team. I understand now that cancelling Plus results in an immediate downgrade to the Free plan.

I just have one question about what happens financially after the cancellation. At the time I cancelled, my account still showed $28.10 of available credits. Could the team please check my account and let me know what refund has been issued, if any, and the expected timeframe for it to reach my payment method?

I’d also appreciate clarification on how the remaining credits are treated as part of this process.

Thanks again for your help! Shuangjie

Vercel Staff

Could you open a support ticket?

Hi Ty, thanks for following up. I had previously opened a support ticket regarding this issue (Ticket #01aHavFAzbyR2EKP). Following your suggestion, I’ve now opened a new ticket as well (Ticket #01cSIEuTYBMWJrrT).

I’m sharing both numbers here in case the previous ticket is also useful for reference. Thank you for looking into this!

Vercel Staff

Thanks, one of our CSEs will reach out through the ticket and get you taken care of.

Hi Ty, quick update — Vercel Support has now issued a full refund for my previous v0 Plus subscription, and I’ve received it successfully. Thank you for helping move this forward!

I just have two remaining questions before I resubscribe:

What happens to the approximately $28.10 in remaining credits that disappeared when my subscription was cancelled?
If I subscribe to v0 Plus again and turn off renewal before the next billing date, will my Plus access and credits become unavailable immediately again, or was that an exception in my previous case?

I’d just like to understand the correct way to stop the next renewal while keeping the access and credits I’ve already paid for until the end of the billing period.

Thanks again for your help!

Hi,

I’m hoping someone from the Vercel/v0 team can help me with a billing issue.

I purchased v0 Plus for $30/month, with my paid subscription period running until October 14, 2026. At the time, I still had $28.10 out of $30.00 in monthly credits remaining.

I selected “Cancel Plan” because I only wanted to prevent the subscription from automatically renewing next month.

However, immediately after cancelling, my account was moved to the Free plan and my remaining $28.10 in paid credits became unavailable ($0 available).

My understanding was that cancelling should stop the next renewal, while access to the already-paid subscription should remain available until the end of the current billing period.

Could someone from the team please take a look at this case?

I’m simply requesting that my v0 Plus access and remaining $28.10 credits be restored through October 14, 2026, without re-enabling automatic renewal or charging me again.

Thank you!