[▲ Vercel Community](/) · [Categories](/categories) · [Latest](/latest) · [Top](/top) · [Live](/live) [v0](/c/v0/59) # v0 Premium subscription disappeared after disabling auto-renew (paid $20, lost chats & workspace) 47 views · 0 likes · 4 posts Sergyoga2 (@sergyoga2) · 2025-12-30 Hello Vercel team, I’m experiencing a serious issue with **v0.dev Premium subscription and workspace access**, and I’m hoping someone from the team can help or escalate this. **What happened:** * I purchased the **$20 v0 Premium subscription** via Stripe * The subscription was successfully activated * I later **disabled auto-renewal** (not cancellation) * The UI explicitly confirmed that the subscription would remain **active until January 28** **Immediately after disabling auto-renew:** * My **entire v0 workspace was reset** * All chats and projects disappeared * The Premium subscription no longer appears in the UI * Billing page shows no active plan However, the **$20 payment was successfully charged via Stripe**. This does **not** look like a refund or cancellation — it appears to be a **subscription / workspace desynchronization issue**. I have already contacted Vercel support and a case was created: **Case #899187** I’m posting here in case someone from the v0 / billing team can help: * restore my v0 Premium subscription and workspace until Jan 28, **or** * issue a refund if restoration is not possible I’m happy to provide any additional details (payment timestamp, Stripe reference, account email, etc.). Thank you — this behavior is clearly not expected, and I’d really appreciate any help resolving it. system (@system) · 2025-12-30 Did you know there's another category dedicated to #v0 topics? A human should be here soon to help, but the answer may already be available even faster in one of these other posts. Our docs are a great place to start. https://vercel.com/docs/v0 We also have a walkthrough to help guide your workflow. https://community.vercel.com/t/become-a-v0-expert/5981 And these recordings can give you a look at v0 features and strategies in action shown by our Community: https://community.vercel.com/tags/c/events/42/v0 Pauline P. Narvas (@pawlean) · 2026-01-05 Sorry to hear about your experience! You've already done the right thing by creating a case. :slight_smile: Keep an eye out for updates! Pauline P. Narvas (@pawlean) · 2026-01-23 Hey there, @sergyoga2! Just checking in on your v0 Premium subscription issue. Have you found a solution, or do you still need help? Excited to assist if you're still facing this!