now i dont know how to say this in a nice way. i just started vibecoding as a hobby, buying credits and experimenting. i have zero coding experience and i am not tech savvy. so maybe i am a less likely user of your services. regardless i am a paying customer.

first of all everything on vercel is convoluted to the max. but again, maybe to coders it makes sense? i have no idea.

however: what are those emails about service disruption? what even is this?

and when i ask your AI support it gives me tips on how to organize my deployment retention or on how to manually delete deployment. the latter btw requires to click on every deployment individually, because there is no option to delete them in droves in the deployment list. on top of that it seems to take up to 24 hours(!) until the website gets updated so i can see how big my storage actually is and whether my deployments actually got deleted.

so i got upset because with 12,33 GB storage i have exceeded the 10 GB capacity and i tell that to AI support. only then it answers me that i dont have to worry about anything because vercel doesnt delete anything and it automatically deletes older deployments to make space.

so i wonder: what is going on here? why do i get sent emails about service disruption? and why is deleting deployment completely non-user-friendly?

personally i dont think this is a way to treat paying customers. it is a way to frustrate customers, disrespecting them, misleading them. i really hope you will consider my feedback and refine communications on your end. i have probably spent about two hours now trying to figure out what is going on, and i am still not sure. that is two hours of time which - if i may be so frank - should be the conern of your customer support. it shouldn´t be customers trying to figure out how vercel works because they get misleading emails.

i further hope that my project is ACTUALLY safe. because i have zero trust in your AI customer service which itself barely seems to know what advice to give except when explicitely prompted in certain directions.

thank you for reading.