Vercel Blob "Your store is blocked" error after traffic spike

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Project Details

  • Project: parde-venue-management
  • Domain: https://parde.app
  • Framework: Next.js
  • Storage: Vercel Blob

We also received a Vercel alert about a traffic spike (Edge requests increased ~241x to ~20k requests). This is legitimate traffic to our event pages.

Support case: #01027670

Opening any blob URL directly shows:

Your store is blocked

Example URL:
https://public.blob.vercel-storage.com/…

This is affecting our production application.

Current Behavior

All images stored in Vercel Blob stopped loading. Accessing any blob URL returns the message:

Your store is blocked

Expected Behavior

Images should load normally from Vercel Blob.

1 Like
5

I can’t find a Blob instance in either of your two teams, including the one responsible for parde.app. Is it attached to one of the other team members’ personal accounts by any chance? My investigative powers are a bit limited cross account for privacy reasons but if you’ve made a support case they have more power there

I do see there’s some blocked deployments because they were made by someone who is not on the team. If that person was recently removed and the Vercel Blob account was attached to their account then that could cause this

I believe the traffic spike is a red herring here, I don’t see any usage related restrictions and you didn’t go over your limits.

Another potential cause is if you are hosting user generated content on Blob publicly and a user submitted something malicious that has received abuse reports, which could cause the store to be blocked. I can’t confirm that until I can find the Blob instance though

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6

Thanks for checking this.

It is possible that the Vercel Blob store was originally created under one of our developers’ personal accounts. We recently changed team members, so that could explain why the deployments are now blocked and why the Blob instance is not visible under our team.

Could you please check if there is a Blob store associated with any previous deployments or personal accounts that were linked to the project?

If necessary, we can migrate to a new Blob store under the team account, but we would appreciate help confirming where the current one is attached.

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It appears to belong to an agency/studio that is not associated with your project, and none of the members of that team match your project. If you know who it is you may need to contact them to get them to transfer it

You may still be able to access your blob files via the vercel CLI if you need to get them out that way, in some cases when Blob stores are suspended it’s only web access that’s blocked at first.

Otherwise you’ll need to make a case at Help as the support agents will be better positioned to confirm ownership and possibly coordinate with the other Team