Vercel custom domain linked to another account despite DNS verification

(edited)

Problem

I have a custom domain connected to Vercel DNS correctly, including the required TXT verification record, but Vercel still says the domain is linked to another account/team.

Current Status

The domain points to 76.76.21.21 and the verification TXT record is publicly visible.
The domain currently resolves to Vercel but returns an error because the old ownership claim still exists:

Error: DEPLOYMENT_NOT_FOUND

I do not have access to the old team/account. Support AI pointed me to a team URL, but it returns 404 for my current account.

How can I get this domain manually released by Vercel staff?

There's another community post with 404 debugging tips that might be helpful. Please give these solutions a try and let us know how it goes.

https://community.vercel.com/t/debugging-404-errors/437

Vercel Community

Debugging 404 Errors

Sometimes things don’t go as expected when deploying a website. If you see a 404 on your site, that means the page or resource couldn’t be found. There are...

A human should be around soon to offer more advice. But you can also get helpful information quickly by asking v0.

Can anybody help me?

Vercel Staff

I see only one project and no domains attached to your current account, is there any chance you made a second account by mistake and that's where your domain is? The most common way this happens is signing in via email one time and then via github another time