Vercel custom domains resolving to 216.198.79.1 time out from Oman, while vercel.app domains work

Hello,

I am experiencing what appears to be a Vercel Anycast/BGP routing or network reachability issue from my internet connection in Oman.

Multiple unrelated custom domains hosted on Vercel are timing out from the same network, while their corresponding .vercel.app domains work normally.

Affected examples include, but are not limited to:

safetyhero.om
nexus.looksintentional.com
forlio.looksintentional.com
uat-nexus.looksintentional.com
pos.london.edu.om
kayan.om
elbrusagency.com

This is not limited to one project or one root domain.

Current behaviour

The affected custom domains ultimately resolve to the following Vercel IP address:

216.198.79.1

Connections to TCP port 443 on this IP time out from the affected Oman network.

Example:

curl.exe -I -v --connect-timeout 15 `
  --resolve safetyhero.om:443:216.198.79.1 `
  https://safetyhero.om/

Result:

Trying 216.198.79.1:443...
Connection timed out after 15003 milliseconds
curl: (28) Connection timed out

However, when I force the same hostname to another Vercel IP, the connection succeeds:

curl.exe -I -v --connect-timeout 15 `
  --resolve safetyhero.om:443:64.29.17.1 `
  https://safetyhero.om/

With 64.29.17.1, the TLS connection succeeds and Vercel returns a valid HTTP response for the same hostname.

The corresponding .vercel.app domains are also accessible normally from the same network.

DNS configuration

The DNS configuration is valid and does not use manually hardcoded Vercel IP addresses.

For example, looksintentional.com is managed through AWS Route 53, and each Vercel subdomain uses the project-specific CNAME supplied by Vercel:

nexus.looksintentional.com      CNAME → project-specific vercel-dns hostname
forlio.looksintentional.com     CNAME → project-specific vercel-dns hostname
uat-nexus.looksintentional.com  CNAME → project-specific vercel-dns hostname

Vercel shows these domains as:

Valid Configuration

Therefore, this does not appear to be an incorrect DNS record or project-domain configuration issue.

Test summary

216.198.79.1:443 → connection timeout
64.29.17.1:443   → connects successfully
vercel.app       → works normally
custom domains   → time out when routed to 216.198.79.1

Because several unrelated Vercel projects and domains are affected, this appears to be an infrastructure-level routing or reachability issue rather than an individual project problem.

The test results suggest a possible routing issue affecting:

216.198.79.0/24

from the affected Oman ISP/network or an upstream network path.

Diagnostic output

I ran Vercel’s Windows connectivity diagnostic script from the affected network:

Invoke-RestMethod -Uri https://raw.githubusercontent.com/vercel-support/vercel-connect-debug/main/vercel-debug.ps1 |
Invoke-Expression |
tee vercel-debug.txt

The complete diagnostic output is available here:

The diagnostic was generated directly from the affected network in Oman.

I can also provide additional traceroutes, DNS results, screenshots, or tests from other Oman networks if required.

Could someone from the Vercel networking or infrastructure team please investigate reachability to 216.198.79.0/24 from Oman?

I would also appreciate confirmation on whether there is a supported temporary workaround for affected production custom domains. I do not want to replace the project-specific Vercel CNAME records with an undocumented IP address.

Thank you.

The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points.

I am experiencing the same problem for one of US location. Have you found any solution for this issue of yours, that will be very helpful to me.