While DNS propagation may show the CNAME record exists, your domain is currently resolving to 196.22.142.217 (Xneelo’s servers) instead of Vercel’s infrastructure. This explains the “Invalid Configuration” error.

Here’s what’s likely happening:

There’s probably a conflicting A record for app.bookmeevents.co.za in your Xneelo DNS settings. When both an A record and CNAME exist for the same hostname, the A record typically takes precedence.

To fix this:

1. Log into your Xneelo DNS management panel

2. Check for an existing A record with the host app - if one exists, delete it

3. Verify your CNAME record is correctly set:

   • Host: app

   • Value: cname.vercel-dns.com (this is the recommended value for subdomains)

4. Wait a few minutes for the changes to take effect, then refresh your domain settings in Vercel

Alternatively, if you prefer using an A record instead of CNAME, you can:

• Delete the CNAME record

• Create an A record with Host: app and Value: 76.76.21.21

After making these changes, Vercel should be able to verify your domain and issue an SSL certificate automatically.

I inserted these exact settings in Xneelo dns management, and have had no success. I dont have any other records with “app” in my settings. So not sure what it could be…

Can you double check the settings?

Looks like instead of 9533185fffcf6aea.vercel-dns-017.com, it’s returning 9533185fffcf6aea.vercel-dns-017.com.bookmeevents.co.za https://dnschecker.org/#CNAME/app.bookmeevents.co.za

Check if it has beyong any character after vercel-dns-017.com…

As you can see the DNS is purely returning by your service and there is nothing much we can do until it’s pointing to our server

only character after .com is the fullstop “.” Nothing else

Any suggestions? I really need to get this working

You need to check with Xneelo support to find out why the DNS isn’t propagating. Unfortunately, we don’t have much control on this.