Vercel domain nameservers not provisioned for .be domain after purchase

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1

Problem

I purchased elvistoiture.be through Vercel ~10 hours ago. Payment was processed successfully, the domain appears in my dashboard, and DNS records (ALIAS, CAA) were auto-created.

However, the nameservers were never delegated to ns1.vercel-dns.com / ns2.vercel-dns.com. The dashboard still shows “Pending” (expected: max 4 hours). WHOIS confirms the domain is registered via Name.com but the NS records point to the default .be parking servers, resulting in NXDOMAIN.

WHOIS Output

Domain: elvistoiture.be  
Status: NOT AVAILABLE  
Registered: Mon Mar 23 2026  
Registrar: Name.com, Inc  
Nameservers: “We only activate this domain name once the contact details of the domain name holder have been validated.”

Vercel API Response

{
  "nameservers": [],
  "intendedNameservers": ["ns1.vercel-dns.com", "ns2.vercel-dns.com"],
  "configVerifiedAt": null
}

Context

The Vercel support chatbot confirmed this is a provisioning issue but cannot create a support case on Hobby plan. Could a Vercel team member please look into the nameserver delegation for this domain?

  • Team: elvistoiture
  • Domain: elvistoiture.be
2

The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points.

You can also use v0 to narrow down the possibilities.

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