The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points.

https://vercel.com/docs/projects/domains/troubleshooting

You can also use v0 to narrow down the possibilities.

Hi @uvicenvironment-3807, I'm unable to locate the domain on our registrar.

Because we'll need to discuss private account information, it's best to open a support case at vercel.com/help for this. Customers on all plan types are welcome to open a new case for any billing issue.

Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.

Please let me know if you have any other questions

Hello @anshumanb ! Thank you so much for a quick respond.

I tried to create a case but it won’t let me submit the created case. Can I submit a case manually?

Best regards,

David Kim

I see. Let me reach out to you in private.

Hi @uvicenvironment-3807, I was able to trace your domain in our system and it seems like it was deleted from our system after the transfer.

Domain transferred from Vercel Inc to Squarespace at 2025-08-21 09:31:06

What do you see on Squarespace side?

Also, based on the Whois uveec.ca the NS seems to be on Google Domains, which is SquareSpace I think.

1
ns-cloud-e1.googledomains.com
2
ns-cloud-e2.googledomains.com
3
ns-cloud-e3.googledomains.com
4
ns-cloud-e4.googledomains.com

Hello @anshumanb !

Thank you for getting back to me. This is what I see on Squaurespace side.

When I do “Try Again”, it asks for authentication code which I do not have from Vercel side.

Should I cancel transfer?

Best regards,

David Kim

Hi @uvicenvironment-3807, it seems like the transfer was complete from our end. That's why we can no longer provide you with the Auth code. Let me ask our domains expert to see what can be done from our end.

Hi @uvicenvironment-3807, upon further discussion internally we conclude that there's nothing we. can do as the transfer finished from our end. I recommend the following course of action for you:

1. Talk with your team to see if the domain wasn't moved to another Sqaurespace account already.
2. Follow the https://support.squarespace.com/hc/en-us/articles/34134263895309-Troubleshooting-domain-transfers guide, as suggested in the image you shared.
3. Contact Squarespace support for help. We'll cooperate with them if they need some information but the domain was successfully transferred out from our side so can't help much based on the facts we have right now.