Trying to recover or get around being locked out of my account because of two-factor authentication. It’s been several days. I have filed multiple account recovery forms with no luck.
I am unable to reset my Passkey. I do not have access to recovery codes.
Vercel is completely inaccessible for me from my phone.
Can login from Safari but not Chrome - complains about 2FA/PassKey.
Hey there, huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises require careful ownership verification) and are building system improvements to make it faster across the board.
In the meantime, mind sharing your case number with me?
Thanks so much
Alli,
I don’t have a case number. I was never provided one.
I have simply been responding over email.
See attach. Submitted multiple account recover requests.
Vic
(Attachment vercel-support.pdf is missing)
Alli,
Any progress??
Vic
Hi Vic,
We are still working on it. Thank you for your patience
Alli,
its been resolved.
Thx.