[▲ Vercel Community](/) · [Categories](/categories) · [Latest](/latest) · [Top](/top) · [Live](/live) [Help](/c/help/9) # Vercel support ticket response delayed over 7 days 29 views · 1 like · 9 posts Jomzxc (@jomzxc) · 2026-03-17 I’m reaching out here as I haven’t received an update on my open support ticket for over a week. system (@system) · 2026-03-17 Did you know there's another category dedicated to #v0 topics? A human should be here soon to help, but the answer may already be available even faster in one of these other posts. Our docs are a great place to start. https://vercel.com/docs/v0 We also have a walkthrough to help guide your workflow. https://community.vercel.com/t/become-a-v0-expert/5981 And these recordings can give you a look at v0 features and strategies in action shown by our Community: https://community.vercel.com/tags/c/events/42/v0 Anshuman Bhardwaj (@anshumanb) · 2026-03-17 Hi @jomzxc, welcome to the Vercel Community! I'm sorry for the delay but cases are reviewed in the order they arrive. Sometimes it can take longer than usual because of extended backlog. You can read more about it on https://vercel.com/kb/guide/vercel-support-queue-time. If you share your case ID, I can check if it's in the correct queue. Jomzxc (@jomzxc) · 2026-03-17 Helllo @anshumanb, here’s the case number (#1013810). Thank you Anshuman Bhardwaj (@anshumanb) · 2026-03-17 Hi @jomzxc, were you trying to purchase v0 Premium or Vercel Pro? Because I can see v0 Premium is already there on your account with the $22 credits. Jomzxc (@jomzxc) · 2026-03-17 @anshumanb, I would like a refund on it. Anshuman Bhardwaj (@anshumanb) · 2026-03-17 You can get a self serve refund for it from vercel.com/help, just specify that you want a refund for this and select the invoice. Let me know if you need any other help. Jomzxc (@jomzxc) · 2026-03-18 · ♥ 1 Thanks for the help! Community Backoffice (@community-backoffice) · 2026-03-18 ## Solution summary To resolve this, use the self-serve refund tool at `vercel.com/help`. Users should navigate to the help center, specify the refund request, and select the specific invoice to initiate the automated refund process.