Vercel Website is not accessible in certain locations

Help
1

I have the vercel project hosted on https://socialsynk.app/ but it is not accessible in certain locations around the globe. When I checked on https://www.whatsmydns.net/#A/socialsynk.app it shows few errors in EU , US and other regions.

What is the reason for this? I did check with the domain provider they mentioned the problem is at vercel level.

The website is not resolving properly and the DNS is configured correctly. I checked with the domain / DNS provider and they mentioned the issue is at vercel level and not at their end.

2

The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points.

You can also use v0 to narrow down the possibilities.

5

hey, @pankajrathi95

Welcome to the vercel community.

I checked DNS report, it seems not accessible. may I know when did you setup DNS?

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6

Its been more than a week, My domain DNS provider is namecheap.

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7

Okay, I just noticed that when I replied you earlier at that time India DNS has failed.

Now, its working. I guess something is not right. Let me check in details.

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8

Sure, Even for me seattle showed not working and now its working.
Update - Now I see India failing at my end as well.

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9

SHould I be adding this?

10

Any update buddy on this?

11

Did you find any solution, even I’m facing the same issue.

12

Hi @pankajrathi95 & @bt1domi-8491, which countries are you facing issues accessing Vercel Deployed website in?

13

A lot of countries
Check here - DNS Propagation Checker - Global DNS Testing Tool

Seattle, Canada, Mexico, Brazil, Spain to name a few.

14

I see. Where did you purchase your domain from? It doesn’t seem to be using Vercel Nameservers either. The DNS propagation is incomplete as you shared, which is more of a registrar issue unrelated to Vercel.

15

I have purchased from namecheap.com, Should I be using the vercel nameservers endpoints instead of namecheap?

16

I’ve a domain with Namecheap and it works fine. But, in case your issue continues I’d suggest switching over to Vercel Nameservers for best experience.

17

There will not be an issue right if I update the nameservers pointing to vercel’s?

18

There should not be. You just need to move over all the DNS records to Vercel Nameservers. Here are some docs about it. Let me know if you need any help.

19

I did move it, let’s see after an hour after the DNS propogation is done.

1 Like
20

I might need to add the records again as they were present in my namecheap servers. I have also purchased a premium DNS plan from them to manage the DNS

21

I can see more regions have propagated perfectly. So, this confirms a DNS delay from Namecheap’s side. I’ve used them too and never faced such long delay. Maybe something special about their premium DNS service.