Please VOID the unpaid invoice LWSVHSCQ-0005 ($150.00) for “Statsig Pro Tier Monthly Subscription (Marketplace)” covering Aug 1, 2025 to Sep 1, 2025.
This subscription was activated unintentionally and is no longer installed on my account (the Statsig page shows the “Install” button). Please stop further payment attempts (a retry is scheduled) and confirm the invoice has been voided.
Hi there, sorry that you are facing this issue. You can open a Billing support case from https://vercel.com/help to get your refund.
If you’ve already opened a case, rest assured our support team will help you as soon as they get to the ticket.
Customers on all plan types are welcome to open a new case for any billing issue. Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.