We’ve issued a $20 refund for this incorrect charge. Please allow up to 5-10 days to receive your refund, though they usually arrive sooner.
Our engineers identified an issue where users were charged for v0 Premium, despite having redeemed a usage code. We’re rolling out a permanent fix to prevent this from happening again. Apologies for any inconvenience.
In Case 00504475 you replied me the problem was fixed, but on June 14 V0 charged me another $20 for June again
Hi @zhuhouzhao, it seems like you’ve a v0 premium account with a monthly billing cycle. To stop recurring charges, please cancel the subscription from v0 Billing .
Refunds can only be processed by our billing team. You can request a refund by contacting support.
Hi, Bhardwaj
The problem is, I can’t find a way to cancel my subscription on the billing page, which shows as the following:
And thanks, I will issue a refund to contact support for this month. But I guess the next month…
@zhuhouzhao, you can include the request to remove your card in the same support request, and our team will help you with that as well.
I’m really sorry you faced this issue.
Thank you, you reminded me that I can call for your help to cancel it.
I’ll send another case to close it.
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